Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs. SmarterTrack help desk software allows you to improve customer service while better utilizing employees across your business. SmarterTrack is available as an on-premise help desk that you fully manage, or as a Online Hosted Solution.
Having multiple different companies, multiple branches or even multiple products is common these days. With SmarterTrack, you can support any number of brands using a single installation. This allows you to utilize employees more efficiently since one employee can work across many different brands.
Customers communicate with you in multiple ways: emails and tickets, phone calls or live chats. With SmarterTrack, you can centralize all communication with one platform. This gives you a single point of access for seeing exactly what your customers are saying, and how they’re saying it. In addition, since all of that communication is kept within a single platform, information is stored and easily accessible for regulatory compliance, corporate governance and more.
We help our clients build and maintain the best eMail solutions in the world. We offer, fully integrated eMail solutions using best-of-breed components. fully customized integration, support, and management resources. solutions that reduce costs, improve performance, and provide a sustainable competitive advantage.
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